This FAQ is comprised of two sections. The first part answers commonly asked questions about our Merchant Accounts. The second section provides an overview of sample rate configurations available for different business types and scenarios. Simply click on the question to display the answer. If you have additional questions, please contact us Toll Free 877-964-1622 or by email. We’d be honored to speak with you.
How Does this Work?
A merchant account number is issued according to the information you provide to us. Then, a credit card processing application containing your entities account info is downloaded into the device of your choice whether it be a credit card terminal, POS system, smartphone/tablet, or ecommerce gateway
or a combination. Depending on the services you chose, Credit card, debit card, ebt, loyalty, gift
and check card
transactions are run through your device encrypted and securely transmitted through our processing networks to the appropriate card issuer for approval via phone line, internet or wireless connection. A rapid response is sent back to your device and it will print and or email a customer receipt. Encrypted data from all transactions is stored in your terminal and, at the end of the day, or any time you choose, is transmitted as a batch to our settlement bank for the next day transfer
of the funds into your checking account.
What services are included?
With our standard account set up you will be able to accept Visa, Master Card, American Express and Discover as well as off-line debit. Off-line debit cards are debit cards with the card issuer logo and can be taken by a merchant without pin entry by the customer. If you want to add pin debit and take advantage of the lowest possible rate, its simple but you must have a credit card terminal that has a pin pad either internal or external. Merchant can also accept EBT but must provide 1NPS with their state issued number, which is then attached to your merchant account.
Additions to the account listed above include Check Guarantee Services, we offer a variety of them, Gift and Loyalty Programs, a must have for any business, and ACH services, drawing on customers checking accounts.
How long does it take to get setup?
1NPS provides same day approvals. Applications processed before 2 o’clock est will receive a live merchant account that same day. Terminals, smart phones and payment gateways can be deployed as soon as the merchant account goes live. For merchants currently processing and needing reprograms of existing terminals, terminal updates and application downloads, we will make these happen the same day as well via phone line or Ethernet line.
How do I choose which plan is best for my business?
Its easy, but only if you can obtain the right data. Many merchants have no idea what they are paying because the statements are nearly impossible to read. That’s where our merchant service advisers come in. We will perform a complete analysis of your activity and send it back to you as a comparison showing your current providers fees. And if anything is missing or hidden on your statements, we will assist you in obtaining that info from your current merchant account provider. Keep in mind, both new and existing merchants, you are not making a lifetime commitment. If you choose a plan and it is not working out for you business, you can switch at anytime. We can make those changes for you instantly and most likely you would have already received a phone call by us recommending a different plan as we monitor our portfolio carefully to ensure accuracy and client satisfaction.
Can I use more than one device processing simultaneously?
Yes this is quite common. Our merchant accounts can be download into as many devices that you need; we simply assign a different Terminal ID #. A merchant can have multiple fixed devices at their brick and mortar location, smart phone and tablet credit card processing devices for when they’re on the go, and an e commerce gateway all running simultaneously. The only time a separate set-up is required is for multiple physical locations. This requirement is for charge back and risk management reasons due to the fact that communicating an incorrect address or customer service phone number to the cardholder leads to confusion and disputes with the merchant.
I want to switch but I'm in a contract. What do I do?
We actually come across this all the time. And we want your business. If the deal makes sense, we will pay your early termination fee with your current merchant account provider to welcome you as a client.
Am I signing into a contract with 1NPS?
Contract terms on our merchant accounts are based upon your needs as a business owner and your credit. We have much flexibility when it comes to customizing your merchant account to meet these needs. Credit permitting, merchants purchasing terminals outright or having existing credit card terminals reprogramed will not be subject to long term commitments. Merchants requiring free credit card machine and POS placements will be subject to longer terms which are based on the cost of the machine itself. 1NPS also offers custom short-term agreements along with free terminal placements for business owners conducting special events and fundraisers.
I saw something about a $500 low rate guarantee. What is that?
Our $500 low rate guarantee, is our way of proving to you that we do, in fact provide the lowest merchant account rates in the industry. For business owners that are already processing with another company, all you need do is send us your 2 most recent months of credit card processing statements. A qualified merchant service advisor will analyze your statements and a comparison will be sent back to you. If 1st National cannot reduce your rates and fees we will gladly write you an immediate check for $500. We will save you money. We Guarantee it!!
How do I qualify for interchange pass through?
This program is reserved for established businesses with a high credit card processing volume and a large number of transactions. The rates and fees that apply come directly from the card issuers, Visa, Master Card, Amex and Discover and do not get any better than this. You will be taking advantage of the reduced risk that applies to certain types of credit cards, debit cards and check. There are many different tiers with low risk transactions costing will below 1% and transaction fees under 5 cents. This is the bottom line. There is no better deal available. This program will save your business a fortune. Merchants interested in our interchange pass through programs simply need submit their most recent 3 months of processing statements. Start saving thousands today!!
Do I need a separate processing device for each independent contractor at my establishment?
Absolutely not! Commingling of funds is too messy and inefficient for business owners. Most of our machines
and our credit card processing applications have the capability of holding multi-merchant files. What this means is that each one of your contractors would indeed have their own merchant account. But all of those accounts are combined into one application and together downloaded into the terminal. You contractors would simply enter their id number to get to the proper account and process transactions accordingly. They will be able to run their own reports and perform their own batches as well.
How do I obtain Customer Service and Technical Support?
1st National’s offices in NY and Michigan are open 9am-7pm est. After normal business hours and on the weekends we have a 24-hour, US based help desk to assist our merchants. Additionally 1NPS has multiple techs on call via smart phone ready to assist if necessary. Service can be obtained via telephone, email or live help system on our website. Unlike the competition we do not abandon our merchants to 3rd parties nor overseas. You will receive live personal service on which you can depend.
What if my system goes down?
Don’t worry we are here to help you with our 24/7 US based live service and support. IF the problem cannot be resolved immediately there are solutions. 1st most of our merchant account applications have a Store & Forward option that can be loaded into a variety of terminal and POS products we offer. So if the error you are experiencing is a connectivity issue, i.e. phone line, internet of wireless being down, you can still perform business as usual as the application will store credit card data in the unit to be processed once the service is restored. For larger transaction and unfamiliar customers. Merchants can perform a voice authorization to obtain immediate approval. 1st National Payment Solutions also stands behind our product and services 1000%. So if your issue has to do with a terminal malfunction that cannot be repaired via live support, we will do 2 things for you. First a replacement unit will be overnighted to you to ensure you are back in action ASAP; local merchants will have a replacement terminal delivered that same day. Secondly, any additional fees incurred from voice authorizations or manually keys transactions will be covered by us 100%.
Why choose 1st National Payment Solutions?
Simply put, Honesty, Integrity and Full disclosure. What you see is what you get merchant account programs. You can expect no less from our company. Superior Service & Support. We are here for you. You will not find a more dedicated group eager to service your account and solve your problems. We live by the motto, “Treat your customer the way you expect to be treated as a customer”. Further, our longevity in the industry has positioned us to offer the most advanced products and services and the most competitive rates available in the credit card processing industry. We have the all of the equipment you need as well as the programs to make your company succeed.
Can I refer a friend?
We’re glad you asked! The single most important thing a client can do to praise us for our efforts and hard work is refer to us a merchant. We have received a lot of them over the years and we are eternally grateful for each and every one of them. In consideration of those referrals we pay our clients $100 for each that becomes a 1st
National client. Some of our customers do very well for themselves taking advantage of our referral program
. We have a number of these types of programs depending on how much time you might want to invest. All serve to be mutually beneficial. We are always looking for new partners.
First of all understand the nothing is engrained in stone. There is no cookie cutter rate we offer because every merchant has different needs, budgets and requirements. Our merchant service adviser will analyze your business activity and offer you several options from which you can choose. Below are sample account plans we offer and most companies usually end up using some variation of this. But there are other alternatives and we are extremely flexible for our clients benefit.